This page is a quick summary of our 3-Year Limited Warranty coverage, exclusions, and claim steps. For full legal terms, download the Official Warranty PDF below.
Suprabrands Global warrants that its products will be free from defects in materials and workmanship under normal use and proper installation for a period of three (3) years from the original date of delivery to the customer.
The warranty covers defects that materially affect product performance or structural integrity and are attributable to manufacturing or material faults.
This warranty does not cover the following:
Normal wear, surface marks, fading, compression, natural aging, or cosmetic variations that do not affect product performance.
Damage caused by exposure to harsh chemicals, oils, solvents, fire, flooding, moisture intrusion, or extreme environmental conditions.
Damage resulting from improper installation, misuse, abuse, neglect, or use outside intended conditions.
Damage caused by sharp objects, excessive impact, or loads beyond intended use.
Installation, labor, removal, or shipping costs, unless approved in writing by Suprabrands Global.
To submit a warranty claim, customers must contact Suprabrands Global and provide:
Provide proof of purchase
Provide order number or invoice
Provide description of the issue
Provide clear photos and/or videos documenting the claimed defect
All claims must be submitted within the 3-year warranty period. Suprabrands Global reserves the right to request additional documentation or inspection prior to approval.
If a warranty claim is approved, Suprabrands Global will determine the appropriate remedy, which may include:
Suprabrands Global's total liability under this warranty is limited to the original purchase price of the affected product.