Suprabrands Global LLC ("Suprabrands Global," "SBG," "we," "us," or "our") provides the following 3-Year Limited Warranty for its rubber flooring and matting products sold in the United States.
Suprabrands Global warrants that its products will be free from defects in materials and workmanship under normal use and proper installation for a period of three (3) years from the original date of delivery to the customer.
The warranty covers defects that materially affect product performance or structural integrity and are attributable to manufacturing or material faults.
This warranty does not cover the following:
Normal wear and tear, including but not limited to surface scuffing, compression marks, fading, or cosmetic changes over time
Damage caused by improper installation, misuse, abuse, or neglect
Damage resulting from exposure to harsh chemicals, solvents, oils, or corrosive substances
Damage caused by sharp objects, excessive impact, or loads beyond intended use
Damage caused by fire, flooding, moisture intrusion, or extreme environmental conditions
Variations in color, texture, or appearance that do not affect performance
Installation, labor, or shipping costs, unless explicitly approved in writing
Natural aging and expected product wear are not considered defects and are not warranted.
To submit a warranty claim, customers must contact Suprabrands Global and provide:
Provide proof of purchase
Provide order number or invoice
Provide description of the issue
Provide clear photos and/or videos documenting the claimed defect
All claims must be submitted within the 3-year warranty period. Suprabrands Global reserves the right to request additional documentation or inspection prior to approval.
If a warranty claim is approved, Suprabrands Global will determine the appropriate remedy, which may include:
Suprabrands Global's total liability under this warranty is limited to the original purchase price of the affected product.
For B2B or commercial installations—including gyms, studios, and high-traffic environments—warranty coverage applies only to manufacturing defects and does not extend to accelerated or excessive wear resulting from commercial usage unless otherwise agreed in writing.
Bulk orders, private-label products, or distributor agreements may be subject to separate warranty terms.
This warranty is the exclusive warranty provided by Suprabrands Global. To the maximum extent permitted by law:
This warranty shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict-of-law principles.
For warranty questions or claims, please contact:
Suprabrands Global LLC
Email: support@suprabrands.com